FAQs

Are your sneakers new?

sneakAR only sells 100% new and authentic items.

How do I know if the items are authentic?

All sneakAR merchandise is 100% authentic, guaranteed. All merchandise is sourced direct from the brands.

What sizes are shown on the website?

All sizes are listed as US sizes.

Why was my order cancelled?

An order can be cancelled for a variety of reasons. One reason is because we could not verify the payment details provided. In these instances, we invite you to place your order again using a verified alternative payment method. We may also cancel your order if an item(s) within your order become unavailable prior to preparing your order for shipment. For all cancelled orders, a full refund of the item(s) will go back to your orginial form of payment.

How do I contact sneakAR?

Our Customer Care team is here for you 7 days a week! Feel free to send us an email at support@sneakAR.co. We're also available by phone Mon-Sun 9am-4pm EST at (973) 689-7800.

Where is my order coming from?

Our shipping facility is in New Jersey

When will my order ship?

Your order will ship within 1 business day

Do you take returns?

sneakAR accept returns for a full refund within 30 business days of receipt. Items returned must be in unworn condition with attached tags and packaging. A free prepaid return label will be provided. Click here for the returns page. Request return authorization here.

Do you ship internationally?

Not at this time

How can I make changes to or cancel my order?

Please contact customer support at support@sneakar.co. Please note: we are unable to process cancellation requests once an item ships.

How can I track my order?

Once your order ships, you will receive an email with tracking information.

Can I change the address on my order?

No, once an order has been confirmed we can only deliver to the shipping address that was originally provided.

Can I change the size, colorway, or model of my order?

Once an order has been placed, we cannot make any adjustments to size, color, or model.

I received confirmation that my return has been delivered. When will I receive my refund?

Please allow 2-5 business days to inspect your returned item(s) and process a refund back to your original form of payment.