Delivery & Returns

DELIVERY

For all orders, processing and verification times range from 1 to 3 business days before an order ships. Additional time may be required during promotional periods and holidays. You will receive an email with tracking information once your order has shipped.

Orders delivered to the U.S. will be shipped via USPS or FedEx. At this time we do not ship outside of the US.

Please be advised that we cannot make any changes to the shipping address once an order has shipped. Additionally, we do not ship to P.O. Boxes.

CANCELLATIONS

Our fulfillment process begins immediately after an order is received, so we are unable to accommodate cancellation requests. All confirmed orders will be subject to our standard return policy.

In the event that an item becomes unavailable, sneakAR reserves the right to cancel your order or items within your order at any time. We will provide a full refund, back to your original form of payment. You will be notified via email of any orders or items we cannot fulfill and have refunded.

RETURNS

We want you to be completely satisfied with your purchase.

If you are not 100% satisfied, you can return your item(s) for a full refund within 30 days of purchase. Returns must be unworn, in the same condition you received them, and in the original packaging.


For returns, please click here to access the Returns Portal and follow the instructions.

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      DETAILS
    • Upon arrival, inspect your shipment carefully. If there is any loss or damage, please contact us immediately.
    • The original packing slip with the shipment or a printout of your order details page from Shopify must accompany your return.
    • Once we receive the product(s) (usually 3-5 business days), we will credit your account. Please allow 7-10 days for a credit to post to your account.
    • Refunds on returned items will be issued in the same payment form and same account as tendered at the time of purchase.
    • sneakAR will refuse items returned in unsalable condition OR reduce the refund amount by 50%.
    • A $7 return shipping feel will be assessed to your refund to help cover the cost of return shipping.
    PACKAGING
    • To qualify for a refund, all returned products must be returned in their original, unaltered packaging, including all labels and tags.
    • Shoe boxes, boot boxes, and other product packaging must not have tape or any other shipping labels on them.
    CLOTHING
    • Clothing must be clean and unwashed with all tags attached – no pet hair, human hair, smoke odors, or makeup stains.
    FOOTWEAR
    • Footwear must not be worn and must include the original, undamaged packaging.
    • If you plan to return your shoes, do not wear them after trying them on.

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    EXCHANGES

    Our Exchange policy is simple. Just return the items you don't want using the normal returns process. At any time, simply place a new order for the new product(s) you want to purchase.